Effective Date: 15/9/2025
At Plugme.co.ke, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you use our website and services. By accessing or using Plugme.co.ke, you agree to the terms of this policy.
1. Information We Collect
When you visit or interact with Plugme.co.ke, we may collect the following types of personal information:
Personal Identification Information: Name, email address, phone number, physical address, ID number (where applicable)
Payment Information: M-Pesa, credit/debit card details, or bank transfer information (collected via secure payment gateways)
Order Information: Products viewed, added to cart, purchased, delivery preferences
Technical Data: IP address, browser type, device type, operating system, and usage data
Communication Data: Feedback, reviews, chat history, or customer support queries
2. How We Use Your Information
We use your personal data to:
Process and deliver your orders
Communicate order updates, promotions, and support
Improve our website, services, and customer experience
Prevent fraud and enhance security
Comply with legal obligations
We only collect data that is necessary, relevant, and limited to what is required for our operations.
3. Sharing of Information
We do not sell or rent your personal data to third parties. However, we may share your information with trusted third parties such as:
Delivery service providers (to deliver your order)
Payment processors (for secure transactions)
IT and cloud service providers (for hosting, analytics, etc.)
Legal or regulatory authorities, where required by law
All third parties are required to protect your data and use it only for the specified purpose.
4. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:
SSL encryption
Secure payment processing
Restricted access to sensitive data
Regular system updates and audits
5. Cookies and Tracking
Plugme.co.ke uses cookies and similar technologies to improve user experience and understand how our site is used. You can control or disable cookies through your browser settings, though some features may not function properly if cookies are disabled.
6. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal and operational exceptions)
Object to the processing of your data for direct marketing
Withdraw consent at any time (where applicable)
To exercise these rights, please contact us at:
📧 [email protected]
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements.
8. Children’s Privacy
Plugme.co.ke does not knowingly collect or process data from individuals under the age of 18 without parental or guardian consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:
📧 [email protected]
📞 +254 791285651
🌐 www.plugme.co.ke
Your trust is important to us. At Plugme.co.ke, we are committed to handling your data responsibly and transparently.